Shipping policy

Important: Please confirm the shipping origin with our customer service before purchase. After you place the order (before dispatch), we will email you again to confirm the delivery schedule to avoid missing your requested delivery time.

Shipping from China

Shipping From	Timeframe	Price	Expedited Option
China	Processing 1–2 business days + Production 3–7 business days + Delivery 7–14 business days	Free Shipping	Contact customer service for additional cost

Disclaimers: Estimated dates are not guaranteed and may be affected by weather, customer-requested changes, or other unforeseen events. We will keep you updated. For questions, contact rokdunja@gmail.com.

All items are securely packaged for safe delivery.

FAQ — Fees, Refusal & Coordination

If my order is damaged and unusable, can I refuse delivery?

Yes. Please contact us at rokdunja@gmail.com (or by phone) before refusing, so we can coordinate with the carrier.

Delivery Delay Disclaimer

Due to the complexity of production and logistics, the following may extend delivery times. The seller is not liable for such delays:

Custom: Customer-requested changes to structure, size, color, or craftsmanship during production.
Customer indecision: Hesitation or frequent order changes before/at production confirmation.
Force majeure: Natural disasters, severe weather, pandemics, war, government controls, strikes, public holidays, international shipping delays, or other uncontrollable events.

If delays occur for the above reasons, we will stay in touch and help coordinate a new delivery plan, but compensation or refusal claims for such delays cannot be accepted.